Refund and Exchange Policy β SG Label
We accept returns placed within 48 hours from the date of receipt. Return requests placed after 48 hours of receipt will not be accepted.
At SG Label, each piece is handcrafted with care and precision, made-to-order especially for you.
However, we understand the importance of customer satisfaction and the perfect fit. If you need to raise any concern or request regarding your order, please contact us within 48 hours of delivery. We are committed to addressing your needs promptly and will work with you to find the best solution.
Once you contact us, we will share the address to which the product should be sent.
Important things to keep in mind while sending back the product for return:
-All items must have the original tags and should be unworn, unwashed, and undamaged.
-It takes about 5-6 working days to complete your return request post your request has been triggered.
Refunds
We have two options for processing returns-
1. Store Credit- Store credit of an equal amount is issued which can be used in future purchases from the brand website. This credit is available for 1 whole year.
2. Bank Refund- We refund the amount in your bank account. We need the following details- name, account number, IFSC code, Bank name, and branch name to process the refund.
All refunds are processed within 14 days of successful reverse pickup.
Contact us at:
π +91 7006479129
π© sg.label05@gmail.com
Please note:
Shipping for sending the product to us must be borne by the customer; return shipping (in case of exchange) will be borne by us.
Items once exchanged are not eligible for further exchange or refund.
Slight variations in color, embroidery, or texture are part of the handmade process and are not considered defects.
We encourage you to review our size chart before placing your order, and feel free to reach out to us for any queries regarding size, fit, or fabric before purchasing.
Thank you for choosing SG Label β where every piece is tailored for moments worth remembering.
